How to forward client e-mails to the WHMCS support desk

Description
  • Use cPanel to set up the piping. You will get a general idea of what to do with other control panels, but more details can be found on the Email piping page of WHMCS documentation.
  • Go to Setup column and click on Support Departments.
  • There are two commands that you’ll need to choose from, based on the control panel used by your server. The first is preferred and is recommended for cPanel and DirectAdmin, while the second will work for anything else.
  • If you’re using DirectAdmin, note that you must put the command inside quotation marks (“”) for it to work.
  • The second command essentially sets up a cron job that checks for a new mail after every 5 minutes. It requires installation of IMAP Module for PHP.
  • You will need to be sure to configure the POP2 settings listed under each department’s settings when using the second command.
  • For cPanel accounts that use x3 theme, you only need to use the selected portion of the command.
  • If your control has a simplified way for you to add cron jobs, you need to use the highlighted portion of command and set it to run every 5 minutes.
  • Select and copy the command or portion of a command you need and proceed to your control panel.
  • Go to Forwarders icon. Enter the details and click on Add forwarder button.
  • You might be informed that program has problems. Click on the button for fixing up the piped program.

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